Returns
All products (except semi and-full custom shoes, which we have a different policy for) are eligible for return and refund – excluding shipping – within 30 days of being received.
All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Reins is unable to accept liability for any damaged, lost or delayed return products.
Please be advised semi and full-custom items are not eligible for return or exchange due to incorrect size selection or change of mind. Semi and full-custom shoes are made to order and cannot be returned into normal Reins stock. If you believe an error has been made with your order, please email info@reins.cc with the information as requested below.
For UK, Switzerland, Norway & USA: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.
For return, please inform our support team at info@reins.cc and return/exchange to:
Reins
Kleiland 5A
8271RV
IJsselmuiden
Niederlande
Exchange
At Reins, we have done everything possible to ensure your size selection is the right one. We understand, however, that even with our choose your size support and perfect fit scan, it’s not always possible to determine the best fit without trying them on. So, that’s why we give you 30 days from receipt to exchange your shoes for a different size or color.
As per our returns policy, the customer is responsible for the cost of returning the goods to our European warehouse in the Netherlands in addition to shipment of replacement product(s). Please be advised we recommend you take up insurance when returning any products as Reins cannot be held responsible for lost, damaged or delayed items.
All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund/return.
For UK, Switzerland, Norway & USA: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.
For exchange, please inform our support team at info@reins.cc and exchange to:
Reins
Kleiland 5A
8271RV
IJsselmuiden
Niederlande