Shipping

Reins prioritizes DPD for shipping across Europe. Although it may use a local carrier if appropriate. For the purchase of shoes, it is possible to track your order.

Orders are being shipped from the Netherlands and delivery times vary depending on country and exact location. However, Reins.cc orders normally take anywhere from 1-10 business days to be delivered. Items (sizes) that are not in stock might take 1-2 weeks longer, which will be communicated. For semi or full custom orders the delivery time takes longer due to the production, which currently has a lead time between 4-6 weeks following confirmation of selections. Please allow additional time for delivery to your chosen address.

For UK, Switzerland and Norway: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.

Return- & exchange policy

Returns

All products (except outlet shoes and discounted shoe attributes) are eligible for return and refund – excluding shipping – within 30 days of being received.

All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Reins is unable to accept liability for any damaged, lost or delayed return products.

Please be advised semi and full-custom items are not eligible for return or exchange due to incorrect size selection or change of mind. Semi and full-custom shoes are made to order and cannot be returned into normal Reins stock. If you believe an error has been made with your order, please email info@reins.cc with the information as requested below.

Exchange

At Reins, we have done everything possible to ensure your size selection is the right one. We understand, however, that even with our choose your size support and perfect fit scan, it’s not always possible to determine the best fit without trying them on. So, that’s why we give you 30 days from receipt to exchange your shoes for a different size or color.

As per our returns policy, the customer is responsible for the cost of returning the goods to our European warehouse in the Netherlands in addition to shipment of replacement product(s). Please be advised we recommend you take up insurance when returning any products as Reins cannot be held responsible for lost, damaged or delayed items.

Exchange of shoes from our Outlet section will incur a handling fee of EUR €15.

In order to return or exchange an item, please email: info@reins.cc with the following information:

– Your order number.
– Reason for return and/or exchange. Please include details around any issues experienced with the product and where possible, provide photos with clear labelling of issues found.
– Return shipping address including full name of recipient, email and contact phone number.

A representative from Reins.cc will contact you within two working days with details on the nearest location for return products.

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